Privacy Policy

At VIP TEAM WORLD we respect the privacy and security of all our visitors.

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and we go to great lengths to protect the Personal Information and Data you provide us with. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the requirements established by relevant data protection regulations.

If this Privacy Policy is translated into another language and there is inconsistency between the English version and the translated version, the English version will be taken as correct.

In this Policy, references to "we", "us" and “our” refers to VIP TEAM WORLD and the Casino(s) and any other casinos in our group we are affiliated with.

References to "you" and "your" shall refer to the individual using our Website(s) / services and therefore provide Personal Information to us.

All Personal Information submitted to us is kept on a Secure server, is considered privileged and is protected.

We have strict procedures and security measures in place to ensure that once we receive your information, unauthorized access is prevented in order to ensure the integrity of your personal data.

 This Privacy Policy informs you regarding which information we collect when you use our services, why we collect this information and where applicable, how this data is used.

 Furthermore, this document describes the way in which we shall deal with the information and data you provide us with in order to manage the nature of your relationship with us.

 By submitting your information to us and using our Website(s) you acknowledge your agreement for our use of your Personal Data as set out in this document.

If you do not agree with the terms of this Privacy Policy and do not wish to provide us with the Personal Information & Data we require, please do not use our Website(s) or any of our services.

We need to collect Personal Data in order for you to make use of our services. Below follows an outlay of the type of information we collect; how we use the information and for which purposes.

Personal Information

Personal Information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual.

How Personal Information is gathered:

Situations where a customer is not physically present for identification purposes, operators are required to:

• ensure that the customer’s identity is established by additional documents, data or information;
• supplementary measures to verify or certify the documents supplied, or confirmatory certification by a credit or financial institution;
• ensuring that the first payment is made through an account opened in the customer’s name with a credit institution.

Personal Information also includes the information that you provide when filling in the forms when you sign up, as well as any other data that you submit to us via the Website(s) or email, e.g.: first and last name, date of birth, credit card information, physical address, email address, phone number, etc.

 In addition, Personal Information includes correspondences made via our Website(s), email, telephone and live chat or through other means of communication, such as customer account transaction history, whether this takes place through the Website(s) or via other means of communication including Website log-ins and details, traffic data, location data, weblogs, activity logs and other traffic information recorded on the system.

 We keep your Personal Information secure and will not sell, transfer, trade or rent your details out to any party.

Only staff will have access to general client information on a registered Customers’ account.

Please continue reading for more details.

Voluntary Information

We also collect information which you share with us voluntarily. Examples include when you send us an email, react to communication from us, or when you share additional information about yourself.

 Device Information

We may collect specific types of connection details and information with regards to your device, software or hardware that may identify you, such as: device’s unique identifiers (e.g. UDID, MAC address), browser fingerprinting, IP address and geo-location data.

 3rd Party Information

We are also required to conduct security assessments by obtaining personal data from third parties. Examples include relevant information about your credit history from financial services providers, as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity.

Non-Personal Information

Non-Personal Information is data, when used on its own, can’t be applied to identify or contact you.

Therefore, we are not aware of the identity of the user from which the Non-Personal Information has been collected.

We use Non-Personal Information for different purposes, the most important being an improvement of our services, preventing fraud and performing web analytics. We may gather such information, either independently or through the help of our third party service providers (if / when applicable).

 Examples of Non-Personal Information:

•Technical Information:

In order for us to enhance the functionality of our services and provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.).

•Device and Connection Information:

If or when you download our software to your device, we may collect information from the particular device you are using, for security and fraud detection and prevention purposes. For example, we may gather information with regards to other software which is running simultaneously with our software for detecting if you are using software which is associated with fraudulent activity (e.g. robots, malware, etc.) or checking if the connection you are using is via a VPN or proxy.

•Analytics Information:

How you make use of our services is another area to collect data, such as applications usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information assists us in streamlining our services and your experience because it enables us to more accurately troubleshoot errors and bugs, and it’s a reliable tool for research and analytics purposes.

•Anonymous Information:

To avoid you being identifiable, we may render your information as unidentifiable. Our use and disclosure of such accumulated information is not subject to any restrictions under this Privacy Policy and we may disclose it to others without limitation and for any purpose, such as for marketing purposes.

•Data Combination:

The combination of Personal Information, plus Non-Personal Information and/or Anonymous Information is regarded as Personal Information and will be treated as such for as long as it remains combined.

Your Choice

The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe, to protect, inform and empower all EU citizens with regards to data privacy and to reshape the way organizations across the region approach data privacy.

We support this legislation as an effective privacy standard, together with the fact that the GDPR provides a clear and unambiguous baseline to all companies processing and holding the Personal Information of individuals residing in the European Union, regardless of the company’s location.

In general, your Information will be retained for however long is deemed necessary to fulfill the purposes explained in this Privacy Policy.  

We are also at liberty to remove, reload or resolve any incomplete or inaccurate information, at any time and at our own discretion.

Data Security

Your information is not compromised at any time because all information is encrypted, safe and secure.

We go to great lengths to ensure that the security of your information is executed and maintained at all times.

The appropriate technical and physical safeguards are in place to help prevent unauthorized access and data security is maintained 24/7. It also ensures that the information we collect online is used appropriately and in accordance with this Privacy Policy.

The safeguards we have in place appropriately vary in accordance to the sensitivity of the information that we collect and store.

 We have the best industry approved procedures in place to control and ensure the safety and confidentiality of your information.

These procedures include:

• A secure network topology, which includes averting intrusion and state of the art firewalls;
• Encrypted communication system;
• Authentication and access control procedures;
• External and internal audit examinations; and more.

 We go out of our way to take all reasonable measures to safeguard information, but we cannot be held responsible for the acts of those who illegally gain unauthorized access or maltreat our services. We also offer no guarantee or warranty, implied or otherwise, that we will prevent such access without exceptions.

Data Transfer

We operate on a global level, and therefore it could be necessary to transfer your Personal Information to countries outside your geo-location.

The data protection and other laws of these countries may not be as comprehensive, and in these instances we will take steps to ensure that a similar level of protection is given to your Personal Information. You hereby sanction the transfer of your Personal Information to countries outside your geo-location.

 Marketing

In accordance with this Privacy Policy, you have acknowledged your agreement that we may use your Personal Information, such as your name, home address, email address & telephone number or provide a third party subcontractor with the information for the purpose of providing you with promotional materials concerning our services as well as products, websites and applications which relate to: (i) other companies within the Group; (ii) our business partners and affiliates (collectively: “Marketing Affiliates”), which we believe may interest you.

 We may also share and disclose Personal Information with our Marketing Affiliates for the purpose of providing you with alternative marketing offers, which we, or our Marketing Affiliates, believe are relevant to you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as email, direct post, SMS and telephone marketing purposes.

 Please note that even if you unsubscribe from our marketing email list, we may continue to send you service-related updates and notifications.

 You hereby acknowledge and agree that by downloading, installing or accessing the Services, we may share your Personal Information with our business partners and Marketing Affiliates for the purpose of marketing.

 Corporate Transaction

In the event of a substantial corporate transaction, such as the sale of a part of our business, merger, bankruptcy, consolidation, reorganization, asset sale or asset transfer, we may share Information, including Personal Information.

In the event of the above, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy and they should inform you of any changes.

 Minors

None of our services, promotions or events is suitable or designed for persons under the age of 18 years, and never, under any circumstances, should our services be offered or communicated to persons under the age of 18 or persons under the age of legal consent, whichever is higher (“Legally of Age”).

If you are not Legally of Age, you should not download or use our services nor provide any Personal Information to us.

 Updates and /or Amendments

We may revise this Privacy Policy from time to time, including as a result of security reasons and / or changes to our services, and the most current version will always be posted on our website. We encourage you to review this Privacy Policy regularly for any changes.

 Your continued use of our services, following the notification of such amendments on this website, constitutes your acknowledgement and agreement of such amendments to the Privacy Policy and this agreement is bound by the terms of such amendments.